Returns & Refunds Policy
At VitaleWear, we aim to provide high-quality medical apparel and want our customers to feel confident when ordering from us. We are dedicated to ensuring your experience with our products meets the standard of care you provide every day.
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Non-Refundable Policy
Damaged or Defective Items
Due to the nature of medical apparel and health safety standards, all sales are final. Orders are generally non-refundable unless there is a confirmed issue with the manufacturing or delivery of your item.
If an item arrives damaged, please contact VitaleWear within 7 days of delivery. Include your order number, photos of the item and its packaging, and a brief description. Eligible cases may receive a replacement or store credit.
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Wrong Item Received
Conditions for Returns
If you receive the wrong item, size, or color, contact us within 7 days with your order number and photos. We will correct the order through a replacement or store credit as appropriate.
Approved returns must be unworn, unwashed, and in original packaging with tags attached. VitaleWear reserves the right to refuse any returned item that does not meet these hygiene and quality conditions.
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Final Sale Items
How to Contact Us
Items purchased during promotions, discounts, or from our clearance selection are marked final sale. These are not eligible for exchange or store credit unless they arrive damaged or defective.
Reach out via email at vitalewear5784@gmail.com or call us directly at (434)-534-1215. Our professional team is available to assist you with any policy questions or order concerns.